Choose a wheelchair van when the passenger can travel seated and secured in a compatible wheelchair or vehicle seat. Choose stretcher transportation when the passenger must travel lying flat or cannot safely use a seated vehicle. The passenger's current mobility matters more than the diagnosis name.

When is a wheelchair van the better fit?

  • The passenger can remain seated for the route.
  • The passenger can use a compatible wheelchair or transfer to a vehicle seat.
  • The vehicle can accommodate the chair, passenger and required equipment.
  • The passenger does not need to travel lying flat.

When is stretcher transportation the better fit?

  • The passenger must remain lying flat during transportation.
  • The passenger cannot safely transfer into a seated vehicle.
  • A facility or care team has specified stretcher-level transportation.
  • Positioning, comfort or mobility needs require a stretcher platform.

What details should you provide when the fit is unclear?

Describe the passenger's current ability rather than only saying that they are recovering from a procedure or have a particular condition. Explain whether they can sit, stand, pivot, bear weight, transfer and tolerate the expected route.

What common mistakes should families avoid?

  • Choosing a wheelchair van because it sounds less expensive without confirming the seated position.
  • Assuming a diagnosis automatically determines the vehicle.
  • Failing to mention a recent change in mobility.
  • Booking before confirming the destination handoff and equipment space.